It Seems Like Only Unhappy Customers Leave You A Google Review

2019-03-13

Almost every local business experiences this, some more than others. Your business has countless happy customers but you wouldn’t know it from looking at your Google star rating.

It’s unfortunate but unhappy customers are just more vocal than happy customers usually.

I know it sucks, but it’s just the nature of local business in our modern digital age. It’s vital that every business is more proactive in collecting reviews from happy customers.

In today’s post I’m going to give you a strategy that you can employ in your business today to start getting more positive reviews from happy customers which will bring your Google star rating back up to 4 or 5 stars.

First off, why is it important for your local business to have a 4-5 star Google rating?

42 percent of consumers won’t use a business with less than a three-star rating!

Please understand I’m not trying to argue the validity of the negative reviews. When I’ve spoke with small business owners in the past about their Google rating, they’d start trying to argue with me about how the customer was in the wrong. I’m not here to argue this, the customer may very well be in the wrong, that is neither here nor there.

The bottom line is that if you’re not proactive in collecting and managing your Google reviews, it will cost your business serious money when you slip below a 4 or 3 star rating.

Now that we have that out of the way, let’s talk about how you can start to reverse this trend and turn your 3 star rating into a 5 star rating!

Step 1: Install this free review portal page on your website

Check out this video to see it in action!



You’d customize this page and add it to your website. I include an installation guide when you [download the page showing you exactly how to customize and get it working on your site.

Download the review portal page and installation guide here

Step 2: Promote your new review portal page!

After you customize and add the review portal page to your website, you’ll now have a link you can share with customers to give you feedback.

You should now promote the link in a variety of ways:

-Add a link to it from your homepage
-Print out posters to post up in your place of business urging customers to visit the URL to leave a review or give feedback!
-Print out business card sized flyers to give to each customer after each purchase
-Include it on your receipts!
-Include it in your email signature

That’s it! Now get out there and start building up your Google rating!